De-Escalation skills and techniques are the cornerstone to crisis resolution. Learn the social, behavioral, legal, ethical, and tactical considerations intended to de-escalate a situation or prevent escalation into an undesirable confrontation. Additionally, understand the methods to solicit and obtain cooperation from a potentially uncooperative but non-threatening subject.

Course Objectives:

Discuss and explain de-escalation techniques for addressing verbal and non-verbal non-compliance.

Identify social, behavioral, legal, ethical, and tactical considerations that intended to de-escalate a situation or prevent escalation into an undesirable confrontation.

Employ methods to solicit and obtain cooperation from a potentially uncooperative but non-threatening subject.

Apply ethical, legal, social, and tactical considerations when communicating with individuals in difficult and tense situations.